Privacy Policy

Last Updated: January 2026

Total Glass Solutions (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or schedule an in-shop appointment at our Keller, Texas location.

Who We Are

Total Glass Solutions is a veteran-owned auto glass repair company based in Keller, Texas.

Business Address:

12069 Katy Rd, Unit 501 Keller, TX 76244

Phone: (817) 482-6699

We proudly serve Keller, Fort Worth, North Richland Hills, Roanoke, Watauga, and surrounding DFW communities.

Information We Collect

We collect only the information necessary to provide auto glass services and operate our business efficiently.

Information You Provide Directly

We collect information you voluntarily provide when you submit forms, request service, schedule appointments, contact us by phone or email, or communicate with us through our website.

• Full name
• Phone number
• Email address
• Vehicle year, make, and model
• Insurance carrier information
• Insurance claim information
• Photos of vehicle damage
  

Information Collected Automatically

This data may be collected through Google Analytics (GA4), Google Ads tracking tags, and Meta (Facebook) Pixel:

• IP address
• Device and browser information
• Website interaction data (such as pages visited and referral sources)
  

These technologies may collect anonymized or aggregated usage data and do not collect sensitive personal information.

How We Use Your Information

We use your information solely to operate our business, provide requested services, and communicate with you in a relevant and lawful manner.

• Respond to service inquiries and appointment requests
• Scheduling and managing in-shop appointments
• Processing insurance claims when applicable
• Internal record keeping and production efficiency
• Improving website performance and user experience
• Coordinate services you request across affiliated businesses
• Communicate updates, reminders, and service-related information
• Provide marketing communications only when permitted by law or consent

How We Store and Protect Your Data

All customer information is stored securely within internal customer management systems using reasonable administrative, technical, and physical safeguards.

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Insurance carriers for claim processing
• Payment processors such as Square
• Service providers required to operate our website, analytics, communications, and booking systems
  

All data sharing is limited to essential business operations.

Affiliated Businesses and Internal Use

Total Glass Solutions is part of a group of affiliated service companies operating under shared ownership. When you request services that involve more than one affiliated business, your information may be used internally only as necessary to coordinate and fulfill those services.

Your information is not sold or shared externally for third-party marketing purposes. Information is used internally for service coordination, operational needs, or marketing communications only when you have provided consent or when permitted by law.

Tracking Technologies and Analytics

We use analytics and tracking technologies to understand website performance and improve user experience, including:

• Google Analytics (GA4)
• Google Ads conversion tracking
• Meta (Facebook) Pixel
  

You may manage cookie preferences through your browser settings.

Call Recording and Communications

By contacting us via phone, SMS, or submitting a form, you consent to communication in accordance with this policy.

Phone calls may be recorded or tracked for quality assurance, training, and service documentation purposes. By contacting our business by phone, you consent to call recording where permitted by law. You may receive service-related or promotional communications from us. You may opt out of marketing communications at any time by following the instructions provided or by contacting us directly.

Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services
• Comply with legal, insurance, and accounting obligations
• Maintain internal service and customer records

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Your Privacy Rights

Texas Residents

Texas residents have the right to confirm whether we process personal data, request access or correction, and request deletion of personal data subject to legal limitations.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Any changes will be reflected by the updated effective date listed at the top of this page.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact:

Total Glass Solutions

12069 Katy Rd, Unit 501 Keller, TX 76244

Phone: (817) 482-6699